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 Benefits Of ITIL

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The Joker
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Posts : 182
Join date : 2012-06-11
Age : 26

PostSubject: Benefits Of ITIL   Sat Aug 18, 2012 8:05 am

Reduce cost by improving processes
Improve IT services in terms of quality
Improve customer satisfaction
Documented processes & procedures
Improve productivity by focus ion on required areas
Improved use of staff skills & experience

Benefits of I TIL to customer & user

Become more customer focused instead of more technology focused
Services are described in customer language rather then described in technical language
Quality, availability, reliability & cost of services are managed better
More focused on corporate objective rather then technology
Improved communication between IT & business customer by specifying SPOC

Problems

Can take long time to implement
Results are coming very slow
Lack of commitment can hamper the process
Lack of training

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